When I’m asked what free web-based e-mail I recommend it is NOT Gmail. I know, I know. Your kids and grand kids are all over you to use Gmail instead of AOL. I agree that AOL is inconsistent and not as compatible with many handheld devices, but Gmail’s design is not particularly “user-friendly” (a misnomer when referring to anything computer). I would suggest Yahoo over Gmail, but I understand that your family has more influence over your decisions that I do.