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Posts Tagged ‘Tech Support’

4 Part Series of Talks in NYC

I’m presenting a four part series of talks at the Senior Planet Exploration Center (127 West 25th Street). It would be great to see you there. Please feel free to pass this email on to anyone else you think might be interested. Friday, March 20th @ 1:00pm “Is This Thing On?” Navigating the Digital World […]

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Everyone has their knickers in a twist about this new security threat and are shouting “CHANGE YOUR PASSWORDS!!” But few of us will because it’s a major pain in the a$$. Right? Let me make it easy for you.

Be aware that 90% of passwords can be broken in 20 minutes or less because we choose public information. You think you can’t remember anything else. Sit tight. We’ll get to that in a minute.

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Windows XP is not Y2K…or is it?


Remember all the dire hype with Y2K? Many held their breath and their technology tight to their chests. Midnight came and **poof** nothing. “Huh? What? That was it?” We forgot and moved on like that crush on Patrick Swazye after watching “Dirty Dancing.” (Well, some of us have moved on.)

Windows XP will lose Microsoft’s support on April 9th. That does not mean your computer will stop working if your operating system is Windows XP.

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‘Tis the Season for Tech Support

‘Tis the season to give thanks, presents, and ring in the New Year. We’re all grateful for the good health and happiness of our friends and family and the good health of our computer and printer. What? Your computer isn’t working? Oh dear. The elves are all busy – too busy to come to your […]

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Digital Photography Made Simple

My return to CT Style to demystify digital photography: Do you know the size of the image you want? Are you printing it or only sending it over the Internet? Here’s a guide for choosing the resolution (dpi = dots per inch): 640 dpi – for Internet use only 1024 dpi – Internet, as well […]

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An Easy Way to Transfer from iPod to iTunes

I was called upon this weekend by a friend whose computer died. She and her daughter had about 1,000 songs between their two iPods, which were purchased online, as well as copied from their own CDs, into iTunes. Their songs were now trapped on the dead computer and on their two iPods. What to do? […]

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Tech Surfing

It’s bad enough when something goes wrong with the computer, but then when its compounded by an awful experience with a phone tech support person…well, it’s almost more than any one person should have to endure. In an earlier article (Tips on Tech Support) I gave suggestions about how to best take advantage of a […]

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Tips on Tech Support

For me, two of my least favorite things in the world are a visit the dentist and a call for computer technical support. In truth, I always leave the dentist office with clean teeth and no cavities. As for the tech support call, it often ends with the problem easily solved. But it’s the memory […]

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A Warning About Virus Warnings

This week I received an e-mail from a friend warning about a virus that was likely to have infected my computer. The e-mail (which she was forwarding to everyone in her address book, as had the person who sent it to her and the person before that) instructed us to delete a file the supposed […]

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Take The Fear Out Of Error Messages

I’ll tell you a secret if you promise not to tell anyone else. When I was about 9 years old I cut the tag off my mattress. You know the one: "Under penalty of law this tag not to be removed even by the consumer." I waited weeks for the mattress police to lock me […]

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